Education & Training
... Retail, Business & Hospitality
... Business
Certificate and Selected Individual Unit programs in Business have now been updated in accordance with new NTIS codes. There will be no new enrolments in the previous programs. All new enrolments will be in the updated programs listed below:
- Certificate I in Business (BSB10107)
- Certificate II in Business (BSB20107)
- Certificate III in Business Administration (BSB30407)
- Selected Individual Units, and Intensive and Customised Programs
Duration: Full-time or part-time.
Students enrolled in the program progress through the Certificate
levels as part of their studies. Upon successful completion of
appropriate competency standards students may exit at any Certificate
level. Classes are normally held during the day. Work experience
is a part of the program.
These programs are also offered as Traineeships.
Career Prospects
People employed in the administration area usually assist professionals,
managers and executives by providing a range of administrative
and clerical services.
After industry experience has been gained, graduates of the Diploma
of Business Administration may occupy the following positions:
secretary; administrative assistant; personal assistant; receptionist;
office supervisor; and personal administrator.
| Certificate I in Business BSB10101 |
 |
This qualification allows individuals to develop basic skills and knowledge to prepare for work.
Job Roles
Job roles and titles vary across different industry sectors. This is an entry level qualification.
How will I be selected for this course?
All applicants will need to do a comprehension test and be interviewed by our tutors to assess your basic literacy and numeracy skills and suitability for the course. Opportunities of employment in this area generally require normal vision and manual dexterity.
How long is the course?
Students attend classes for two terms.
Prerequisite requirements
There are no prerequisite requirements for individual units of competency.
Pathways into the qualification
As the focus of the Certificate I is preparation for entry into work, it is expected that individuals may enter the qualification through a number of entry points including:
- beginning a career
- participating in a VET in Schools Program
- after achieving a Certificate I qualification in a Training Package other than Business Services
- seeking a career transition with vocational experience in industries or environments outside of Business Services
Pathways from the qualification
After achieving the BSB10107 Certificate I in Business, candidates may undertake the BSB20107 Certificate II in Business, a qualification for those seeking to develop further practical skills and fundamental operational knowledge for working in a range of business environments, or other relevant Certificate II qualifications.
Licensing, Legislative, Regulatory or Certification Considerations
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements.
Core Unit
| BSBOHS201A | Participate in OHS processes |
Elective Units (5 of the following)
| BSBADM101A | Use business equipment and resources |
| BSBIND201A | Work effectively in a business environment |
| BSBCMM101A | Apply basic communication skills |
| BSBITU101A | Operate a personal computer |
| BSBITU102A | Develop keyboard skills |
| BSBLED101A | Plan skills development |
| BSBSUS201A | Participate in environmentally sustainable work practices |
| BSBWOR202A | Organise and complete daily work activities |
| Certificate II in Business BSB20101 |
|
This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context working under direct supervision.
Job Roles
Possible job titles relevant to this qualification include:
- Administration Assistant
- Clerical Worker
- Data Entry Operator
- Information Desk Clerk
- Office Junior
- Receptionist
How will I be selected for this course?
All applicants will need to do a comprehension test and be interviewed by our tutors to assess your basic literacy and numeracy skills and suitability for the course. Opportunities of employment in this area generally require normal vision and manual dexterity.
How long is the course?
Students attend classes for four terms.
Prerequisite requirements
There are no prerequisite requirements for individual units of competency.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
- after achieving the BSB10107 Certificate I in Business or other relevant qualification/s
OR
- providing evidence of competency in the majority of units required for the BSB10107 Certificate I in Business or other relevant qualification/s
OR
- with limited vocational experience assisting in a range of work settings, without a formal business qualification.
Pathways from the qualification
After achieving the BSB20107 Certificate II in Business, candidates may undertake the BSB30407 Certificate III in Business Administration, a qualification for those seeking to develop more specialised technical skills and knowledge for working in a range of business environments, or a range of other Certificate III qualifications.
Licensing, Legislative, Regulatory or Certification Considerations
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements.
Core Units
| BSBOHS201A | Participate in OHS processes |
Elective Units (11 of the following)
| BSBCUS201A | Deliver a service to customers |
| BSBIND201A | Work effectively in a business environment |
| BSBINM201A | Process and maintain workplace information |
| BSBINM202A | Handle mail |
| BSBINN201A | Contribute to workplace innovation |
| BSBCMM201A | Communicate in the workplace |
| BSBITU201A | Produce simple word processed documents |
| BSBITU202A | Create and use spreadsheets |
| BSBITU203A | Communicate electronically |
| BSBSMB201A | Identify suitability for micro business |
| BSBSUS201A | Participate in environmentally sustainable work practices |
| BSBWOR202A | Organise and complete daily work activities |
| BSBWOR203A | Work effectively with others |
| BSBWOR204A | Use business technology |
| FNSICGEN305A | Maintain daily financial/business records |
| Certificate III in Business Administration BSB30201 |
|
This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team.
Job Roles
Possible job titles relevant to this qualification include:
- Accounts Receivable Clerk
- Accounts Payable Clerk
- Clerk
- Data Entry Operator
- Junior Personal Assistant
- Receptionist
- Office Administration Assistant
- Office Administrator
- Word Processing Operator
How will I be selected for this course?
All applicants will need to do a comprehension test and be interviewed by our teachers to assess your basic literacy and numeracy skills and suitability for the course. Opportunities of employment in this area generally require normal vision and manual dexterity.
How long is the course?
Students attend classes for four terms.
Prerequisite requirements
There are no prerequisite requirements for individual units of competency.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
- after achieving the BSB20107 Certificate II in Business or other relevant qualification/s
OR
- providing evidence of competency in the majority of units required for the BSB20107 Certificate II in Business or other relevant qualification/s
OR
- with some vocational experience assisting in a range of support
roles without a formal
business qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
- Administration Assistant
- Clerical Worker
- Data Entry Operator
- Information Desk Clerk
- Office Junior
- Receptionist
This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the qualification
After achieving the BSB30407 Certificate III in Business Administration, candidates may undertake the BSB40507 Certificate IV in Business Administration or a range of other Certificate IV qualifications.
Licensing, Legislative, Regulatory or Certification Considerations
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements.
Core Units
| BSBITU307A | Develop keyboarding speed and accuracy |
| BSBOHS201A | Participate in OHS processes |
Administration Units(7 of the following)
| BSBFIA302A | Process payroll |
| BSBFIA303A | Process accounts payable and receivable |
| BSBFIA304A | Maintain a general ledger |
| BSBADM307B | Organise schedules |
| BSBITU302A | Create electronic presentations |
| BSBITU303A | Design and produce text documents |
| BSBITU304A | Produce spreadsheets |
| BSBITU306A | Design and produce business documents |
| BSBITU309A | Produce desktop published documents |
| BSBWRT301A | Write simple documents |
Generic Business Elective Units (4 of the following)
| BSBCUS301A | Deliver and monitor a service to customers |
| BSBDIV301A | Work effectively with diversity |
| BSBFIA301A | Maintain financial records |
| BSBADM302B | Produce texts from notes |
| BSBADM303B | Produce texts from audio transcription |
| BSBADM311A | Maintain business resources |
| BSBINM301A | Organise workplace information |
| BSBINM302A | Utilise a knowledge management system |
| BSBINM303A | Handle receipt and despatch of information |
| BSBINN201A | Contribute to workplace innovation |
| BSBCMM301A | Process customer complaints |
| BSBITU301A | Create and use databases |
| BSBITU305A | Conduct online transactions |
| BSBOHS407A | Monitor a safe workplace |
| BSBPRO301A | Recommend products and services |
| BSBSUS201A | Participate in environmentally sustainable work practices |
| BSBWOR204A | Use business technology |
| BSBWOR301A | Organise personal work priorities and development |
| BSBWOR302A | Work effectively as an off-site worker |
| Selected Individual Units, & Intensive & Customised Programs | |
The following ELECTIVE UNITS can be completed individually, one session per week. Course fees include learning materials. Learn -
Business skills such as -
- Report writing, team skills
- Personal development & communication
- Conflict resolution
- Computer skills
- Writing for job search, résumé writing
- Interview practise
Professional Skills including -
- Supervision
- Change management
- Introduction to strategic business planning
- Running meetings.
Develop Employment Skills in -
- Word processing, Excel
- Desktop Publishing
- Internet
- Power Point
- Customer Service, Reception, and
- Basic Finance.
Intensive and Customised Programs
MHLS offers a range of programs at flexible times, in intensive mode, face-to-face, or by self-paced learning. We offer intensive training in IT, Frontline Management, and PS146 Financial Compliance Financial Services; and customised programs for organisations.
Telephone 9301 9200 for details.
